Diamond Wish

GUARANTEED DELIVERY BY CHRISTMAS*

FAQs Frequently Asked Questions

A few of those questions that we come across more than often! In case you have any further questions regarding our policies and the overall shopping experience, we are always happy to assist you by phone, live chat, or email.

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ABOUT DIAMOND WISH

PRODUCT TIPS AND INFO

ORDERING INFORMATION

SHIPPING INFORMATION

POLICIES & SERVICES

Terms: All Answers to frequently asked questions are subject to change. While we strive to keep these answers current for most accurate information please email us anytime at [email protected].

*We must receive your order by Saturday Dec 21, 2024 to guarantee delivery by Tuesday Dec 24, 2024.

Orders of select categories; Earrings, Pendants or Bracelets must be placed by Saturday Dec 21, 2024 to ship for delivery by Tuesday Dec 24,2024. Guaranteed Delivery applies only to orders shipped within the United States (unless otherwise stated below). Not valid on International orders. Our delivery guarantee EXCLUDES: (i) delays due to customer error or failure to respond in a timely manner to our requests, (e.g. different billing and shipping address) (ii) shipment delays caused by third party shipping companies (e.g. FedEx, UPS, etc.), and (iii) locations to where an expedited and/or Saturday shipping option is not available. We reserve the right to cancel any order for any reason.

Why should I shop at Diamond Wish?

Do you offer a free lifetime warranty?

What are the requirements to upgrade my jewelry?

Where is your company located?

Can I request a diamond certificate before I buy?

Can I order just the ring mounting without the center diamond?

Are your Diamonds Genuine and Natural?

Are Lab-Grown Diamonds real?

Are your diamonds Certified?

Are your diamonds conflict free?

Which clarity numbers and grading is the best?

What color grading do you suggest?

What is the quality of your moissanite gemstone?

What are the benefits of Moissanite Gemstones?

Do you provide an appraisal report for insurance purposes?

What does diamond fluorescence mean? What is a good fluorescence rating?

What is Ideal Cut? Do you sell Ideal Cut diamonds?

Do you sell engagement ring and wedding band sets?

What earring backings should I select?

Can I customize my order?

What metal type do you recommend?

What size is a 5MM Diamond?

Do you offer gemstone engagement rings?

How do I find my ring size?

What if the ring I ordered doesn't fit and I need a different ring size?

Do you sell more than Diamond Engagement Rings?

What is a moissanite ring?

How do I clean my engagement ring at home?

What forms of payments do you accept?

Do you offer Layaway?

Can I make changes or update my order?

Do you offer Financing?

How do I request an appraisal with my order?

Is shipping free?

Is signature required for Delivery?

Can my order ship to a different address?

Can you ship to APO and FPO addresses?

What if I cannot be home to sign for the package?

What if I need the order faster than the estimated ship or delivery time onsite?

When will my order ship?

What if I didn't receive any order updates? Will my order ship on time?

How do I check my order status/track my order?

How do I take advantage of the lifetime upgrade program?

Do your moissanite engagement rings qualify for the lifetime upgrade program?

What if I don't have my original order number to upgrade?

Do you ship internationally?

How do I get a solitaire ring resized?

What does your lifetime warranty cover?

What is your return policy?

Do International returns qualify for the Free Returns Policy?

How do I get a return shipping label?